Privacy Policy

The Perfect Twins Cleaning Services
ABN: 84 102 098 310

Last Updated: 29 May 2026

1. Introduction

The Perfect Twins Cleaning Services ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, request a quote, or engage our cleaning services.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal information including:

Full name
Phone number
Email address
Residential or business address
Details relating to cleaning services requested
Communication records between you and us
Information submitted through website enquiry or quote forms

We may also collect limited technical information such as:

IP address
Browser type
Device information
Website usage statistics

3. How We Use Your Information

We use your personal information to:

Provide cleaning services
Respond to enquiries and quote requests
Schedule appointments
Communicate regarding bookings
Issue invoices and receipts
Improve our website and services
Comply with legal obligations

We will only use your information for purposes that are reasonably necessary for our business operations.

4. Disclosure of Information

We do not sell, rent, or trade your personal information.

We may disclose information where necessary to:

Service providers assisting with our business operations
Accounting or payment processing providers
Website hosting providers
Government authorities where required by law

Any third parties engaged by us are expected to protect your information appropriately.

5. Security of Your Information

We take reasonable steps to protect personal information from:

Unauthorised access
Misuse
Loss
Modification
Disclosure

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed as completely secure.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools to help us understand how visitors use our website and to improve user experience.

You can adjust your browser settings to refuse cookies if you prefer.

7. Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate or outdated.

To make such a request, please contact us using the details below.

8. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on our website and become effective upon publication.

10. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:

The Perfect Twins Cleaning Services

Contact: Sharon Sacco
Phone: 0409 803 511
Email: sharonsaccohousecleaning@gmail.com

Melbourne, Victoria, Australia